Dear valued customer, Thank you for taking the time to complete our client satisfaction survey. The findings from the survey will be used to inform and improve the quality of service we provide to all clients, and as such we would like to thank you in advance for your constructive feedback. If you are in the middle of the survey and need to take a break please click on the 'save' button. This will ensure that your answers are saved and you can return to the survey at another time. During the survey you will be asked to identify the project to which your feedback relates. This information will be used solely to assist in monitoring the effectiveness of our procedures and systems, to ensure resources and further training are directed as necessary to provide the best quality service to our clients in future. If you have any concerns or questions please contact the Quality Assurance Manager on 08 9316 2322 or email answers@marketresearch.com.au

ID

Please enter your login ID. (Your login ID is stated on the bottom of your latest invoice)

Please indicate your level of satisfaction with the following elements of Patterson Market Research's service:

Q1a	Meeting cost commitments outlined at the outset of the project.
		Very dissatisfied
		Dissatisfied
		Neither satisfied nor dissatisfied
		Satisfied
		Very satisfied
		Don't know

Q1b	In what way were you dissatisfied? Please highlight any ways in which you think this element of service might be improved in the future.

Please indicate your level of satisfaction with the following elements of Patterson Market Research's service:

Q2a	Adherence to project timeframe.
		Very dissatisfied
		Dissatisfied
		Neither satisfied nor dissatisfied
		Satisfied
		Very satisfied
		Don't know

Q2b	In what way were you dissatisfied? Please highlight any ways in which you think this element of service might be improved in the future.

Please indicate your level of satisfaction with the following elements of Patterson Market Research's service:

Q3a	Communication with personel.
		Very dissatisfied
		Dissatisfied
		Neither satisfied nor dissatisfied
		Satisfied
		Very satisfied
		Don't know

Q3b	In what way were you dissatisfied? Please highlight any ways in which you think this element of service might be improved in the future.

Please indicate your level of satisfaction with the following elements of Patterson Market Research's service:

Q4a	Meeting the research objectives.
		Very dissatisfied
		Dissatisfied
		Neither satisfied nor dissatisfied
		Satisfied
		Very satisfied
		Don't know

Q4b	In what way were you dissatisfied? Please highlight any ways in which you think this element of service might be improved in the future.

Please indicate your level of satisfaction with the following elements of Patterson Market Research's service:

Q5a	Recommendations and outcomes were clearly communicated.
		Very dissatisfied
		Dissatisfied
		Neither satisfied nor dissatisfied
		Satisfied
		Very satisfied
		Don't know

Q5b	In what way were you dissatisfied? Please highlight any ways in which you think this element of service might be improved in the future.

Q6	How likely would you be to use Patterson Market Research's services again in the future? Would you say you are...
		Very unlikely
		Unlikely
		Neither likely nor unlikely
		Likely
		Very likely
		Don't know

Q7	If you would like to make any futher comments, please do so below.

Q8

Please provide brief details of the project to which your feedback relates here. This could be the Patterson's job number or a brief description of the project / project name and/or approximate dates. This information will be used solely to assist in monitoring the effectiveness of our procedures and systems, to ensure resources and further training are directed as necessary to provide the best quality service to our clients in future.

If you would like us to contact you to discuss your feedback further, please leave your name and contact number.

Q9a

Name

Q9b

Organisation

Q9c

Phone

Thank you for completing the survey. Your feedback is greatly appreciated. If you have any questions or concerns please contact the Quality Assurance Manager on 08 9316 2322 or via email answers@marketresearch.com.au Thanks again for your time! We look forward to working with you again in the near future. Click on the 'submit' button below to send us your answers!